With customer expectations rising rapidly over order deliveries, businesses have been leveraging delivery management software to streamline and optimize their logistics operations. This software minimizes delivery time, effort, and costs.
With an advanced delivery management system, you can automate the process of calculating optimized routes, tracking drivers and deliveries in real-time, sending out delivery service notifications to customers, capturing proof of delivery, etc. It helps you keep everyone in the loop and increase your overall operational efficiency.
1. Real-time visibility
Real-time visibility enables businesses to have an accurate understanding of their supply chain networks. It provides information about production, transportation, and inventory status, which can help companies make informed decisions about their operations.
It also helps them avoid supply chain disruptions and keep customers satisfied. Moreover, it increases the productivity of employees and decreases delivery costs.
Manufacturers, suppliers, logistics vendors and end consumers all need real-time visibility to keep track of their goods in transit and deliver them on time.
The real-time visibility that delivery management software provides allows all parties to have full access to critical data, enabling them to make informed decisions and improve their processes. Moreover, it also eliminates the need for manual communication and saves time.
2. Automated route planning
When it comes to delivering orders, businesses are increasingly relying on delivery management software. They use it to optimize delivery routes, reduce driving times, and increase productivity.
Automated route planning allows businesses to re-plan their routes on demand. This helps them to adjust their routes based on changes in traffic, unforeseen events or seasonal conditions that can affect delivery times.
It also improves customer satisfaction by delivering ETAs that are accurate and on time.
The best route planning software can factor in a number of parameters, including distance and time windows, vehicle size and capacity, and other factors to create transportation plans that meet business and customer needs. It also ensures that vehicles are used effectively and efficiently, avoiding unnecessary fuel expenditure.
3. Increased productivity
Keeping up with customer expectations is a hard task for all businesses. By integrating delivery management software into your system, you will be able to save time and energy that can be better used elsewhere in the business.
A Delivery Management System automates dispatching, planning routes, allocating tasks and tracking vehicles and consignments. This allows you to have complete logistics visibility, accurate ETAs and on-time deliveries at the least cost and resources possible.
One of the most useful features of a delivery management system is the ability to choose the most efficient and fastest routes for your drivers. This helps them deliver products to your customers in less time and smartly, which is essential for meeting the end goals of your business.
4. Increased customer satisfaction
Customer satisfaction is an important aspect of any business, and the more satisfied customers you have the more likely they are to remain loyal. But this isn’t possible without constantly improving the overall experience for your customers – not just at each stage, but over time.
This is why you need to be sure that your delivery process is in order if you want to create happy, loyal customers. It’s not only a good way to build your brand, but it also keeps people coming back for more.
One of the most important ways that Delivery Management Software improves customer satisfaction is by getting customers’ feedback immediately after the order has been completed. Sending these automated requests for feedback lets your customers know that their needs are a top priority. It also allows you to take action on any issues immediately and keep them coming back for more.
5. Reduced costs
With the rising popularity of e-commerce and online shopping, customers are looking for streamlined, transparent, and flexible delivery experiences. This has pushed businesses to improve their last mile delivery process and boost efficiency in order to meet these expectations.
A key area where companies can reduce costs is through the use of intelligent routing software. With this application, a company’s fleet is automatically updated when a truck runs behind schedule, removing the need for human dispatchers to contact drivers directly and saves time and money.
Another way to reduce costs is through route optimization, which can decrease distance travelled by up to 33%. This will not only reduce fuel costs, but it can also increase first-time delivery rates. Additionally, this feature can also improve customer satisfaction by ensuring that customers receive their orders on time.