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Genesys Cloud CX: Architect Certification Sample Questions (Q12-Q17):
NEW QUESTION # 12
Which definition matches the After Call Work option Optional?
- A. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.
- B. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
- C. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
- D. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
Answer: B
NEW QUESTION # 13
You want to create a call flow to get the customer’s unique identification number. Select the correct action to accomplish the task.
- A. Data Table Lookup
- B. Collect Input
- C. Call Data Action
- D. Collect Data
Answer: B
NEW QUESTION # 14
Select the correct naming convention for a bulk import prompt if the admin wants to create a user prompt named “Welcome” that adds the audio within the .wav file under the English (United States) (en-us) language.
- A. prompt_user_Welcome/en-us
- B. prompt_user_Welcome_en-us
- C. prompt user Welcome_en-us
- D. prompt user Welcome/en-us
Answer: B
NEW QUESTION # 15
What is the correct term for the setting that determines how long a caller can pause between entering digits in the IVR?
- A. Inter-Digit Timeout
- B. Menu Selection Timeout
- C. No Entry Timeout
- D. Timeout
Answer: A
NEW QUESTION # 16
Architect supplies a built-in _______________ flow.
- A. Inbound Call
- B. In-Queue Call
- C. Secure Call
- D. Outbound Call
Answer: B
NEW QUESTION # 17
……
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