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Avaya Aura® Contact Center Implementation Exam Sample Questions (Q30-Q35):
NEW QUESTION # 30
In a Voice and Multimedia Contact Center, incoming email messages are read from the Email server, processed using email rules, and are stored in a multimedia database. Which component, installed on Contact Center Multimedia (CCMM), connects to the Email server at regular intervals to access configured mailboxes?
- A. the Outbound Campaign Management Tool
- B. the Multimedia Administrator
- C. the Multimedia Database
- D. the Email Manager
Answer: D
NEW QUESTION # 31
In Contact Center Release 7, Contact Center Manager Administration (CCMA) stores information in a Cache Database.
Which three statements regarding the Cache database are true? (Choose three.)
- A. All data is now replicated and there is no need for a CCMA backup and restore.
- B. It simplifies the overall solution as all components use a common database.
- C. Avaya Aura Contact Center Release 7 updates the version of Cache 2015 to Intersystem Cache.
- D. The Cache database technology supports database shadowing for fault tolerant and mission critical solutions such as AACC.
Answer: A,B,D
NEW QUESTION # 32
Avaya Agent Desktop (AAD) is installed on the agent PCs, and the customer wants you to enable the licensed Web Based Statistics feature.
After configuring the hostname and port for Web Based Statistics, where do you enable the
Web Based Statistics feature?
- A. From CCMA > Launchpad > Multimedia > Agent Desktop Configuration > General Settings > Web Statistics
- B. From Windows > Administrative Tools > Services > Web Statistics
- C. From CCMA > Launchpad > Configuration > Agent Desktop Configuration > Web Statistics
- D. From Windows > Apps > Multimedia Dashboard > Web Statistics
Answer: C
NEW QUESTION # 33
You will need to configure Internet Explorer (IE) options to access Avaya Aura Contact Center (AACC) components such as Contact Center Manager Administration (CCMA).
Which three statements regarding the configuration of Internet Explorer are true? (Choose three.)
- A. CCMA supports only the 32-bit version of Microsoft Internet Explorer.
- B. You must run Internet Explorer in compatibility mode for CCMA and Communication Control Toolkit (CCT).
- C. CCMA supports the 32-bit and 64-bit versions of Microsoft Internet Explorer.
- D. Install Microsoft Internet Explorer 10.0 or 11.0.
Answer: B,C,D
NEW QUESTION # 34
Which Avaya Aura Contact Center component expands the contact center to manage internet-based contacts such as email and Web communications?
- A. Contact Center Multimedia (CCMM)
- B. Contact Center Manager Administration (CCMA)
- C. Avaya Agent Desktop (AAD)
- D. Contact Center Manager Server (CCMS)
Answer: A
NEW QUESTION # 35
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