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Avaya Aura® Contact Center Implementation Exam Sample Questions (Q39-Q44):
NEW QUESTION # 39
A Contact Center Supervisor is creating an outbound campaign. Where is the outbound campaign loaded?
- A. It is loaded on the Contact Center Multimedia (CCMM) server database where it creates contacts and presents them to CCMS via Open Queue.
- B. It is loaded on the Communication Control Toolkit (CCT) database where it creates contacts and presents them to CCMS via Open Queue.
- C. It is loaded on the Contact Center Manager Server (CCMS) database where it creates contacts and presents them to the CCMS via Open Queue.
- D. It is loaded on external database.
Answer: A
NEW QUESTION # 40
You will need to configure Internet Explorer (IE) options to access Avaya Aura® Contact Center (AACC) components such as Contact Center Manager Administration (CCMA).
Which three statements regarding the configuration of Internet Explorer are true? (Choose three.)
- A. CCMA supports the 32-bit and 64-bit versions of Microsoft Internet Explorer.
- B. CCMA supports only the 32-bit version of Microsoft Internet Explorer.
- C. You must run Internet Explorer in compatibility mode for CCMA and Communication Control Toolkit (CCT).
- D. Install Microsoft Internet Explorer 10.0 or 11.0.
Answer: A,C,D
NEW QUESTION # 41
Which features should be enabled in the Windows Server operating system before you install Avaya Aura Contact Center?
- A. Remote Desktop Connection and Windows Server Backup for running CCMA Server backups.
- B. IIS and XPS Viewer to view reports on the server.
- C. Storage Manager for SAN’s for managing the remote backups and IIS
- D. TFTP Client to Backup of the CCMA configuration files to remote TFTP Server and XPS Viewer to view reports on the server.
Answer: A
NEW QUESTION # 42
A systems engineer has just completed a database maintenance backup. The engineer would like to verify the success of the backup.
In which default location should the engineer look to determine the success of the backup?
- A. D:\Avaya Aura\Contact Center\Logs\Common Components\CC_DBMaintenance.log
- B. D:\Logs\Common Components\DBMaintenance.log
- C. D:\Avaya\Logs\Common Components\CC_DBMaintenance
- D. C:\Contact Center\Logs\Common Components\DBMaintenance.log
Answer: B
NEW QUESTION # 43
When setting up scheduled backups to a network location, which two steps are required? (Choose two.)
- A. Navigate to CCMA > Launchpad > Contact Center Management > Scheduled Backup
- B. Navigate to Windows > Apps > Database Maintenance utility > Scheduled Backup
- C. Create a shared directory on a networked logical drive to store the database backup.
- D. Shutdown the Avaya Aura Contact Center (AACC) server.
Answer: B,C
NEW QUESTION # 44
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